Terms of Supply

 TERMS OF SUPPLY

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.frankrentononbrass.com (our site) to you.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

When ordering please check the box saying 'I agree to the website terms and conditions' if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Your status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old;

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  This will include your user name and password for your subscription. No contract will be formed until this email has been sent and full payment taken.

Consumer rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the email confirmation of your subscription.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below). 

To cancel your subscription under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "subscriber cancellation".

This provision does not affect your statutory rights.

Price and payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 

These prices include VAT (where added) but exclude delivery costs, which will be added to the total amount due if applicable.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmatory email.

Payment for all Products must be by credit or debit card.  We accept payment with all major credit cards via the Stripe payment platform.

Our refunds policy

When you return a Product to us because you have cancelled the Contract between us within the seven-day cooling-off period (see clause above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Confidentiality / Privacy Policy

We collect information from you when you purchase products to enable us to process your order and to register your subscription and also to be able to get in touch with you in the event of any problems. We shall not knowingly disclose this information to any third party.

We will also add your details to our customer management systems and our email marketing lists, so we can keep you informed about Frank Renton on Brass, new content and any changes to our service.

When you pay for goods and services with us, we do not collect or hold your credit or payment card details.  

Any personal financial data that you submit as a part of any payment for our products is handled entirely by secure payment gateway provider, Stripe, using their secure servers. We cannot see your financial information. 

Our full privacy policy can be seen here.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. 

You may not transfer, assign, charge or otherwise dispose of a Contract or any subscription, or any of your rights or obligations arising under it, without our prior written consent. 

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a) Strikes, lock-outs or other industrial action.

b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

e) Impossibility of the use of public or private telecommunications networks.

f) The acts, decrees, legislation, regulations or restrictions of any government.

g) Pandemics of any sort including Covid-19/Coronavirus, or any kind of injury, illness or death.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch/Subscription Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.